Easy! Select products online or share design ideas, and we'll assist.

Yes! We provide digital proofs once we receive your quote approval and have numerous physical samples at our showroom.

We recommend the best printing method based on your design, product material, budget, lead-time and quantity.

Sorry dude. Once paid, the order goes to production, so ensure everything is correct before submitting.

Minimums usually start at 12 pieces for hats and DTF apparel. Paper products, decals promotional products have larger MOQ's due to case sizes & set-up times.

Vector with fonts outlined is best; if raster, ensure high resolution (300 dpi), scaled correctly to print size, and in CMYK. Preferred file types include .ai, .eps, .svg, vector .pdf. Some .tif, .png with transparent backgrounds can be accepted. Please note should we need to rebuild your artwork after order submission, client will be responsible for hourly art fee at hourly rate ($120 hr)

Yes, our design team can help (fees may apply).

Raster files are pixel-based or made out of tiny squares, while vector files are sharp & clear can be rescaled infinitely without losing quality.

If submitting a raster (.tif, .png) file a resolution of 300+ dpi (at your desired print size) is ideal.

Mom & Pop's Print Shop believes in the power of creative print to bring people together. We want to help our customers create products with designs that are meaningful and unifying, while also recognizing our customers have diverse viewpoints and perspectives, which are reflected in the designs they create. Please be sure that you have the license to use copyrighted images, Mom & Pop's Print Shop, will not be held liable for infringement. To learn more please visit our Content Guideline resources page.

Almost anything - just ask!

We accept AI, EPS, SVG, PDF, high-resolution PNGs, and JPEGs.

Ensure files are in the correct format, size, and resolution; convert text to outlines for vector files.

Digital Printing Digital print files should be in CMYK mode for accurate color printing. Embroidery & Screen Print If no stock thread or ink color is specified by the customer our team will convert the CMYK values from your file to the closest stock color Pantone & Thread colors that we have carry.

Yes, but please be sure to export designs in the following formats: Canva

It's best to send designs in a graphic file format for better results.

Shipping costs vary based on weight and destination; calculated during checkout.

All major credit cards, PayPal, ACH bank transfers and checks for local orders. We do not offer terms. Please schedule your order accordingly. All credit/debit card payments will accrue a 3% fee paid by the customer.

Payment is due before we start printing. We require 100% payment prior to any production beginning on your job. Production lead-times begin on the business day following your both received payment & artwork approval.

No refunds or exchanges can be made on custom orders once it has been submitted; please double-check everything on before submitting your order. Spelling, artwork errors, color, sizes & quantity are all the responsibility of the customer. Review your order carefully. Mom & Pop's Print Shop assumes no responsibility for mistakes or omissions on behalf of the customer once an order have been submitted.

Give us a holler - our team is here to help with any billing inquiries.

We use trusted carriers like UPS, FedEx, and the postal service. Additionally, if you need it same day - we use a courier service for Charlotte Metro Area customers. We can offer 3rd party service and blind shipping to our contract clients.

Yes, you'll receive a tracking number upon shipping.

Yes, our local Charlotte customers can select "pickup" at checkout.

Shipping costs vary based on weight and destination; calculated during checkout.

Most orders are printed 10-15 business days. Our Lightning Line-Up Product Line ships within 5 business days of placing your order. Lead Times do not include shipping times.

We will do our very best to make sure your order arrives on time. And we understand, and share the disappointment, when disruptions occur that cause delays in your order arrival. We will work with our shipping partners to rectify what is in our control. If we learn that there is a delay in your order's arrival, we will notify you via email. Customer agree that they will not hold Mom & Pop's Print Shop accountable for delays in delivery occasioned by circumstances over which Mom & Pop's has no control, such as in-climate weather, customs, traffic, strikes or any other circumstance not within Mom & Pop's control. Shipment & delivery dates are estimates, and in no case shall be liable for any consequential damages arising from any delay in delivery.

We provide an estimated lead time once we have order details. Should you have a specific in-hand date for your order, that does not involve rush service, please be sure to express that to us when placing your order. We will do our best to meet your request.

Contact us to see if we can accommodate your rush order.