Question 1

Where are you located?

Accepted Answer

We have production studios in Charlotte and Lake Wylie, SC, offering screen printing, DTF, embroidery, and brand and merch program consulting. We serve the Charlotte metro and ship nationwide.

Question 2

How do I place an order?

Accepted Answer

Start by browsing our catalog and selecting the products you'd like. Choose your sizes, colors, and quantities, then upload your artwork or describe your design idea. You'll receive a digital proof for approval before anything goes to production. If you'd rather talk it through, reach out directly and we'll walk you through the process.

Question 3

Can I order online?

Accepted Answer

Yes! Our online platform lets you browse products, select sizes and colors, upload artwork, and submit orders directly. You'll receive a digital proof for review before production begins. For complex projects or bulk orders, we're always available to assist personally.

Question 4

Can I see a sample before placing a large order?

Accepted Answer

We provide digital proofs once we receive your quote approval and have your artwork on file.

Question 5

How do I know what type of printing is best for my project?

Accepted Answer

We recommend the best printing method based on your design complexity, product material, budget, lead time, and quantity. Screen printing is ideal for large runs with simple designs. DTF (Direct-to-Film) works great for full-color designs in smaller quantities. Embroidery adds a premium dimensional feel to polos, hats, and outerwear.

Question 6

Can I make changes to my order after it's been placed?

Accepted Answer

Production begins after proof approval and payment in full. Please ensure everything — colors, sizes, quantities, and artwork placement — is correct before approving your proof. We're happy to review details with you before you finalize.

Question 7

What is your minimum order quantity?

Accepted Answer

Minimums: DTF 6 pieces, embroidery 6 pieces, screen printing 100 pieces, hem tags & patches 50 pieces.

Question 8

What is a digital proof?

Accepted Answer

A digital proof is a visual mockup of your finished product showing artwork placement, colors, and sizing on the garment. It's your chance to review and approve exactly how your order will look before it goes to print. We won't begin production until you've signed off.

Question 9

How accurate are the digital proofs?

Accepted Answer

Our proofs are highly accurate representations of the final product. However, please note that colors on screen can vary slightly from the printed result due to differences in monitors, fabric types, and ink absorption. If exact color matching is critical, we recommend ordering a physical sample or discussing Pantone matching.

Question 10

Can I request revisions on my proof?

Accepted Answer

Absolutely. We'll work with you until the proof is exactly right. Minor revisions like text changes or color adjustments are included. Significant design changes may be quoted separately depending on the scope.

Question 11

Will the printed colors match exactly what I see on my screen?

Accepted Answer

Colors can vary slightly between screens, printed proofs, and the final product. Factors like fabric color, material type, and print method all influence the final appearance. For screen printing, we use industry-standard Pantone (PMS) ink matching to get as close as possible. If color accuracy is critical for your brand, let us know and we'll discuss options.

Question 12

Can I mix sizes within my order?

Accepted Answer

Yes! You can mix and match sizes within the same style and color. Keep in mind that extended sizes (typically 2XL and above) may carry a slight upcharge from the garment manufacturer due to additional material costs.

Question 13

Why do prices vary by size?

Accepted Answer

Garment blanks (the unprinted shirts, hoodies, etc.) have different wholesale costs by size. Larger sizes require more fabric, so manufacturers charge more for extended sizes like 2XL, 3XL, and above. Our pricing reflects these actual material costs transparently.

Question 14

What if a specific color or size is out of stock?

Accepted Answer

Inventory fluctuates with demand. If your preferred color or size is temporarily unavailable, we'll notify you right away and suggest close alternatives or estimated restock dates. For time-sensitive orders, we recommend confirming availability early.

Question 15

What file formats do you accept?

Accepted Answer

We accept AI, EPS, PDF, SVG, PNG, and PSD files. For best results, provide vector files (AI, EPS, SVG, or PDF) whenever possible — they scale to any size without losing quality. High-resolution PNG files (300 DPI or higher) work for most DTF and digital print jobs.

Question 16

Can you help me create or refine my artwork?

Accepted Answer

Yes. Our Studio team can clean up, vectorize, or create artwork from scratch. Basic cleanup is often included with your order. More involved design work — like building a logo from a sketch or creating multi-color separations — is quoted based on complexity.

Question 17

What is a vector file and why does it matter?

Accepted Answer

A vector file uses mathematical paths instead of pixels, which means it can be scaled to any size — from a business card to a billboard — without losing quality. This is especially important for screen printing, where clean, sharp edges make a big difference. Common vector formats are AI, EPS, and SVG.

Question 18

What is the industry-standard waste allowance?

Accepted Answer

The custom printing industry standard allows for up to 2% waste on any given order. This accounts for occasional misprints, garment defects, or press setup issues that are inherent to the printing process. For example, on an order of 100 pieces, up to 2 pieces may be affected. We work hard to minimize waste, but this small margin is standard across the industry.

Question 19

How do you ensure print quality?

Accepted Answer

Every order goes through multiple quality checkpoints — from pre-press artwork review, to press checks during the run, to final inspection before packing. We catch issues before they reach you. If anything falls below our standards, we reprint it.

Question 20

What print methods do you offer?

Accepted Answer

We offer screen printing (ideal for large runs and bold designs), DTF/Direct-to-Film transfers (great for full-color and photo-realistic prints in smaller quantities), and embroidery (perfect for a premium, professional look on polos, hats, and outerwear). We'll recommend the best method based on your project.

Question 21

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, Apple Pay, Google Pay, Cash App, and ACH bank transfers through our secure Square payment processing. Please note that a 3% processing fee is applied to all credit card transactions. All payments are processed securely at the time of order.

Question 22

Do you offer payment terms or net billing?

Accepted Answer

We do not offer payment terms or net billing. Full payment is required before production begins on all orders. This allows us to keep pricing competitive and turnaround times fast.

Question 23

How long does production take?

Accepted Answer

Online orders: DTF 7–10 business days, embroidery 7–10 business days, screen printing 7–10 business days, hem tags & patches 10–14 business days. Digitizing is included on all online embroidery orders. Online rush: DTF and embroidery orders under 50 pieces, 3–5 business days. For custom quotes (RFQ / email orders), turnaround is confirmed in the quote. All turnaround times begin after proof approval and payment in full.

Question 24

Do you ship outside the US?

Accepted Answer

No, we only ship within the United States. Shipping costs depend on order size, weight, and destination. We'll provide a shipping estimate with your quote.

Question 25

Do you offer local pickup?

Accepted Answer

We do not offer local pickup — all orders are shipped directly to you. Pickup disrupts our production schedule and slows down turnaround for everyone. We ship fast and keep you updated with tracking every step of the way.

Question 26

What is the Store Builder?

Accepted Answer

The Store Builder is our merch store platform that lets you create a branded online storefront for your business, team, or organization. You choose the products, we handle the printing and fulfillment. It's a turnkey solution for selling or distributing custom merchandise.

Question 27

How do store tiers work?

Accepted Answer

We offer multiple store tiers to fit different needs and budgets. Each tier includes a set number of products, design placements, and features. Higher tiers unlock more product options, additional imprint locations, and premium support. You can upgrade your tier at any time as your store grows.

Question 28

How do I assign artwork to my store products?

Accepted Answer

Once your store is set up, you can assign artwork to each product through the store management interface. Upload your logo or design files, and we'll create production-ready mockups for each item. You can assign different artwork to different products or use the same design across your entire catalog.

Question 29

Can I create a custom banner for my store?

Accepted Answer

Yes! Each store includes a customizable banner area. You can upload your own banner image or work with our Studio team to create one that matches your brand. Banners help set the tone for your storefront and give it a professional, branded look.

Question 30

What fulfillment options are available for store orders?

Accepted Answer

We offer multiple fulfillment options including individual shipping directly to each buyer, bulk shipping to a single location, and local pickup. Fulfillment method can be configured per store and adjusted as needed. All orders are printed, packed, and shipped by our team.

Question 31

What is Artwork Boost?

Accepted Answer

Artwork Boost is our quick-turnaround artwork enhancement service. If your logo or design needs minor cleanup, color correction, or format conversion, our Studio team can handle it fast. It's ideal for files that are close to production-ready but need a little polish.

Question 32

What is Rebuild My Artwork?

Accepted Answer

Rebuild My Artwork is our full artwork recreation service. If you have a low-resolution logo, a rough sketch, or an outdated design, our team will professionally recreate it as a clean, scalable vector file ready for any print method. This is perfect for businesses that need their branding rebuilt from the ground up.

Question 33

How much do Studio services cost?

Accepted Answer

Studio pricing depends on the complexity of the work. Basic cleanup and file conversion through Artwork Boost starts at a lower price point. Full rebuilds and custom design work through Rebuild My Artwork are quoted based on the scope of the project. We'll always provide a clear quote before any work begins.

Question 34

How do I request Studio services?

Accepted Answer

You can request Studio services directly through the website by visiting the Studio section and selecting the service you need. Upload your existing files, describe what you're looking for, and our team will review your request and follow up with a quote and timeline.

Question 35

How do I book a consultation?

Accepted Answer

You can book a consultation directly through our website by visiting the Consultations page and selecting an available time slot. Choose a virtual meeting, and we'll confirm your booking via email.

Question 36

Do you offer virtual consultations?

Accepted Answer

Yes! We offer virtual consultations via video call. Virtual meetings are a great way to discuss your project, review product options, and go over artwork — all from the comfort of your home or office.

Question 37

What should I prepare for my consultation?

Accepted Answer

Come with an idea of what you're looking for — the type of products, approximate quantities, any artwork or logos you have, and your timeline. The more details you can share upfront, the more productive our conversation will be. Don't worry if you're not sure about everything — that's what we're here for.

Question 38

Is there a fee for consultations?

Accepted Answer

Consultations are $150. However, if you place an order of $1,200 or more as a result of your consultation, the $150 fee will be credited toward your order. It's our way of making sure serious projects get the attention they deserve while keeping things fair for everyone.

Question 39

How does live pricing work?

Accepted Answer

Our live pricing tool lets you see real-time pricing as you configure your order. Select your product, print method, quantity, and number of imprint locations, and the price updates instantly. No waiting for a quote — you can see exactly what your order will cost as you build it.

Question 40

Can I save a quote for later?

Accepted Answer

Yes! Once you've configured your order and are happy with the pricing, you can save your quote to revisit later. Saved quotes retain all your product selections, quantities, and pricing so you can pick up right where you left off.

Question 41

How long is a quote valid?

Accepted Answer

Quotes are valid for 30 days from the date they are generated. After 30 days, pricing may change due to fluctuations in material costs or product availability. If your quote has expired, simply regenerate it to get the most current pricing.

Question 42

What factors affect my quoted price?

Accepted Answer

Pricing is based on several factors including the product selected, print method (screen print, DTF, embroidery), number of ink colors or thread colors, number of imprint locations, and total quantity. Higher quantities generally result in lower per-unit costs.

Question 43

What does it mean to be a beta tester?

Accepted Answer

As a beta tester, you're among the first to use our new online platform. You get early access to features like the Store Builder, live pricing, and our Studio services before they're publicly launched. Your experience and feedback directly shape how we improve the platform.

Question 44

What should I expect during the beta?

Accepted Answer

During the beta period, you may encounter features that are still being refined. Some pages or tools might change as we make improvements based on user feedback. Core functionality like ordering, proofing, and payment is fully operational — we're primarily refining the experience and adding new features.

Question 45

How do I give feedback?

Accepted Answer

We've made it easy to share your thoughts. Visit the Feedback page on our site to submit suggestions, report issues, or let us know what's working well. You can also reach out to us directly. Every piece of feedback is reviewed by our team and helps us make the platform better.

Question 46

Is the site safe to use and place real orders?

Accepted Answer

Absolutely. The site is fully functional and secure. All payments are processed through our trusted Square payment system with full encryption. Your orders are real and will be produced and delivered just like any order placed through our traditional process. The 'beta' label refers to the platform experience, not the quality of our products or services.

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